Decagon, the leading innovator in conversational AI agents for customer experience, today announced it has been named to the 2025 Forbes AI 50 — Forbes' annual list of the most promising ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

SAN FRANCISCO, June 23, 2025--Decagon, the leader in conversational AI agents for customer experience, today announced $131 million in series C funding, pushing its total funding to $231 million ...

Decagon says its enhanced customer service chatbots are the result of combining a mix of third-party large language models with several of its own, fine-tuned AI algorithms.

Decagon, a startup that sells artificial intelligence-powered customer support solutions, said on Tuesday it had raised $35 million in Series A and seed funding. Accel led the series A round with ...

Decagon’s CEO Jesse Zhang says his company’s AI software has won time and again. By Rashi Shrivastava, Forbes Staff. Rashi Shrivastava is a staff writer covering AI and startups.

“Working with Decagon was like hiring 65 agents overnight,” said Thatcher Foster, vice president of customer services at Bilt. “We get 60,000 tickets per month.