Lyft announced a new partnership with Anthropic to use the Claude AI assistant to handle customer service requests. Claude is ...

New Delhi, Feb 9 (PTI) An IIM Lucknow study, examining the kind of apologies chatbots of online travel agencies (OTA) make to ...

Ride-hail giant Lyft has partnered with AI startup Anthropic to build an AI assistant that handles initial intake for ...

As language used for apologies impacts customer acceptance and forgiveness, chatbots must learn the 'concrete' and 'abstract' ...

An IIM Lucknow study shows that concrete language in chatbot apologies is best for significant failures, while abstract ...

Yep AI, a pioneering AI solutions company, has announced the launch of its latest innovation, the Yep AI Digital Human, set to revolutionize customer ...

Over the festive period, retail sales surged to $1.2 trillion globally and $282 billion in the US. It meant customer service teams were stretched thin as ...

The company boosted customer service satisfaction with a generative AI-powered chatbot, and its Rufus shopping assistant is simplifying product searches.

By providing 24/7 assistance, including real-time updates during disruptions, streamlined booking guidance and personalised support for complex queries, Yaana will significantly enhance customer ...

An enjoyable experience for the customer is constructed based on providing exceptional customer service, which includes a variety of interactions with the client to enhance the customer’s overall ...

Lyft and Anthropic are teaming up to bring AI powered apps and tools to Lyft products. The announcement comes months after ...