Deon Nicholas, Forethought Companies often build a chatbot to save costs, and in doing so, they’re gambling with their most important asset: their customers. Think “customer first” and ...

Air Canada is being held responsible for a discount its chatbot mistakenly promised a customer, the Washington Post reported. The airline must refund a passenger, Jake Moffat, who two years ago ...

The state-of-the-art technology, released by San Francisco’s Bland AI, is meant to be used for for customer service and ... absolutely not ethical for an AI chatbot to lie to you and say it ...

Decagon, a two-year-old AI startup helping companies cut customer support costs, is in talks to raise $100 million at a $1.5 billion valuation, according to Forbes, which cites multiple sources ...

Air Canada has been penalized for misinformation generated by its chatbot; Patagonia has been accused of letting a vendor's AI model listen to and analyze customer service conversations without ...

you can see the early results of that collaboration when you go through the company's customer care AI assistant, which features integration with Anthrophic's Claude chatbot. According to Lyft ...

LAS VEGAS — Delta Air Lines will become the latest company to launch a generative AI chatbot this year ... strategy to improve and personalize customer experience that CEO Ed Bastian presented ...

VEGAS (December 6, 2024) – The Vegas Golden Knights announced today, December 6, the launch of an interactive AI-driven chatbot as a customer service tool on vegasgoldenknights.com powered by ...

For companies deploying these systems in customer-facing roles without human ... ordered to honor a refund policy invented by its own chatbot. In that incident, Jake Moffatt contacted Air ...