If you are reading this before you promised your leadership that your chatbot will reduce customer service calls, huzzah! To build the right business case, ...

Starbucks barista slams customer's 'hack': 'We delete the order' Lifestyle. A popular AI chatbot has been caught lying on robocalls — telling users that it’s human By . Alex Mitchell.

Air Canada was penalized for misinformation generated by its chatbot; Patagonia has been accused of letting a vendor's AI model analyze customer service conversations without consent. These cases have ...

Decagon, a two-year-old AI startup helping companies cut customer support costs, is in talks to raise $100 million at a $1.5 billion valuation, according to Forbes, which cites multiple sources ...

Lyft is partnering Anthropic to bring the startup's tech to its platform, starting with the customer care agent riders can access through the Lyft app.

LAS VEGAS — Delta Air Lines will become the latest company to launch a generative AI chatbot this year: Delta Concierge. It’s one component of the Atlanta company’s ongoing strategy to ...

VEGAS (December 6, 2024) – The Vegas Golden Knights announced today, December 6, the launch of an interactive AI-driven chatbot as a customer service tool on vegasgoldenknights.com powered by ...

An AI Customer Service Chatbot Made Up a Company Policy—and Created a Mess. When an AI model for code-editing company Cursor hallucinated a new rule, users revolted. Photograph: Getty Images ...