Looking for a better way to manage customer conversations? Discover the top free CRM software options for 2025, including ...

A new FICO survey finds that 88% of bank customer respondents report that customer experience is as important or more important than its products and services. 33% of respondents have only changed ...

New data reveals that consumers and businesses alike are optimistic about how artificial intelligence will impact customer experience in the near future.

Salesforce is considered a leader in software solutions for both the CRM and customer service industries. We believe the company’s offerings are still considered best of breed despite being part ...

Wegmans was also one of only four supermarkets to see customer satisfaction rise in the new survey. The others were Ahold Delhaize, Kroger and Walmart.

Will AI Make Customer Service Better or Worse? New Survey Finds Consumers Are Split But they definitely prefer AI-assisted human reps rather than fully automated chatbots.

In Louisville, Colorado, customer feedback specialist Alchemer has appointed Ramesh Kandukuri as its new Chief Technology Officer, effective immediately. Alchemer was founded in 2006 as SurveyGizmo ...

These businesses are using AI agents for drug discovery, customer service, marketing, writing code and research. But they aren’t quite ready to let the bots run amok.

This survey, a follow-up to a similar study in 2023, demonstrates through anonymous data collection and interviews that many software customers are woefully unprepared. There are more overall audits, ...

Software enhanced with artificial intelligence (AI) can boost efficiency and productivity in accounting, customer service, marketing, and human resources.

This year's J.D. Power survey pulled out those fixed wireless provider scores, and T-Mobile Home Internet, the fourth of CNET's top-rated broadband providers, was at the top of the chart with 649 ...