He says the partnership will help Ada better train its chatbot to understand a customer’s intent, formulate answers on its own and improve the accuracy and quality of answers. Ada’s CEO and ...

We called the airline’s customer-support line: no dice. We pleaded with its online chatbot, a lobotomized character named AVA. We sent a Twitter message to the brand on March 17 and received a ...

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be cheerful. Service chatbots ...

A year after claiming that its AI chatbot could do the work of 700 representatives, Klarna is turning back to people to handle more of its customer service work. The buy now, pay later firm now ...

The state-of-the-art technology, released by San Francisco’s Bland AI, is meant to be used for for customer service and ... absolutely not ethical for an AI chatbot to lie to you and say it ...

The group said Redi was designed to augment rather than replace the work of its customer service agents, allowing the chatbot to “hand over” to a human agent if an initial query couldn’t be ...

Air Canada is being held responsible for a discount its chatbot mistakenly promised a customer, the Washington Post reported. The airline must refund a passenger, Jake Moffat, who two years ago ...

you can see the early results of that collaboration when you go through the company's customer care AI assistant, which features integration with Anthrophic's Claude chatbot. According to Lyft ...

Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

For companies deploying these systems in customer-facing roles without human ... ordered to honor a refund policy invented by its own chatbot. In that incident, Jake Moffatt contacted Air ...

Simply sign up to the UK banks myFT Digest -- delivered directly to your inbox. Virgin Money’s AI-powered chatbot has reprimanded a customer who used the word “virgin”, underlining the ...