Silverback AI Chatbot, a technology company specializing in AI-driven customer interaction tools, has launched its advanced ...

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

Chatbots evolve beyond cost savings. Once seen as call deflection tools, today’s bots are brand touchpoints powered by large ...

By: Adelola Adeoti A few weeks ago, Adanna tried to resolve a failed online payment with her bank. Instead of the usual queue ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

Airbnb CEO Brian Chesky cautioned investors that AI chatbots are not yet a replacement for Google, as they are still ...

TCN, a global provider of cloud-based call centre solutions, today announced the significant advantages of its advanced chatbot tool. By offering ...

Based on its bold changes and quiet denials, CBA – which has invested significantly in AI in recent years, including ...

WhatsApp Business and chatbots help SMEs streamline customer engagement, automate support and scale communication.

Apple is quietly testing a ChatGPT-style Support Assistant in its Apple Support app. Here's how it works and who can try it ...

Silverback AI Chatbot has announced the rollout of its AI Agents feature, a new capability designed to help businesses move ...

Margaret Seeley, founder of LouLou AI in Mount Pleasant, explains how her company is using AI to make automated telephone ...