Microsoft's LinkedIn has been sued by Premium customers who said the business-focused social media platform disclosed their private messages to third parties without permission to train generative ...

LinkedIn lawsuit over use of customer data for AI models is dismissed By Jonathan Stempel January 31, 20257:51 AM PSTUpdated January 31, 2025 ...

While customer support has been considered a top use case for generative AI ever since OpenAI’s ChatGPT chatbot debuted in 2022, it is also fraught with risks, said Sanketh Balakrishna, an ...

At the time, the customer service and support vendor was introducing Fin AI Copilot, an intelligent assistant for CS agents. This was the second phase in its AI strategy, following on from Fin AI ...

A recent Acxiom report found that 62% of brands still prefer to deliver human-led customer support, while 65% of customers believe AI-powered customer service can sometimes feel impersonal.