This infographic pulls together 10 mind-blowing stats on the state of customer service—and what it will take to put customer service on the fast-track to the future.

The days when phone support and auto-reply emails ruled the service world are numbered. Text, social media, chatbot—the future of customer service is all digital, all the time.

This infographic, courtesy of Zendesk, highlights “the good, bad and ugly truths” of how consumers are influenced by a retailer’s customer service. Following a bad shopping experience, some customers ...

Some 59% of US workers say they would not deal with a company again after one or two bad customer service experiences, according to recent research from OfficeTeam. The report was based on data from a ...

Make sure you're not sabotaging customer experience. Customers who are unhappy with customer service will leave. The top reasons why customers switch to a competitor are because they feel ...

New research carried out by NewVoiceMedia, offers a compelling view of the consequences of poor customer service in the US. The results reveal that an estimated $41 billion is lost by US companies ...

According to the infographic below, 80% of businesses believe they provide "superior" customer service. But only 8% of customers would describe the service they've received in such glowing terms.

INFOGRAPHIC: Local business reviews have become the digital version of word-of-mouth advertising. But consumers want easier ways to deliver feedback directly to business owners. For today's business, ...

In order to identify the most loyal customers, retailers can calculate customer lifetime value (CLV), or the overall profit a business makes from a specific shopper. In doing so, retailers can ...

Take this survey released today by Harris Interactive (and sponsored by Avaya). 66% of the 2,100 U.S. adults surveyed by Harris said that they will leave companies that make getting customer ...

New research from American Banker, Humanizing the Bank Customer Experience, developed in conjunction with creative experience agency Monigle, examines the core of what drives customers to choose and ...