Infographics shared on Twitter get 832% more retweets than images and articles. TechCrunch reported that the percentage of online adults using Pinterest (15 percent) had almost caught up to the ...

Microsoft Accidentally Exposed 250 Million Customer Support Records Online. Here’s What You Should Know The company says it doesn’t believe customer information was compromised, but here’s ...

“In the AI customer support chatbot space, we see more flashy demos than companies that can truly win the trust of an enterprise company,” Jesse Zhang, Decagon’s chief executive and co ...

So I did a little bit of math on the subject of Customer Support. Having majored in Chemistry, I like equations and formulas. These equations are beautiful, in that they are simple and precise.

Jesse Zhang and Decagon, a San Francisco startup providing AI-powered customer support, have won over some name-brand customers like Hertz and some top-tier investors like Andressen Horowitz.