Internal customer support platforms are moving from platforms like email ticketing systems and chat to channels like Slack, ...

Hexaware Technologies Ltd, launched its IPO for subscription starting on February 12. By the second day of bidding, the ...

"We sometimes say that email is the biggest problem hiding in plain sight," a tech CEO told Newsweek, explaining how AI can ...

Small businesses can adopt advanced marketing strategies to stand out and achieve sustainable growth. Techniques like ...

Researchers measured gains and trade-offs from human customer service reps using an AI assistant. One big win? Fewer angry ...