Cleverly SG Cleverly SG Unveils “Ehly,” AI Chatbot Built to Trim Support Costs and Speed Up Customer Response Times, giving SMEs 24/7 coverage without expanding headcount.

Cleverly SG Unveils “Ehly,” AI Chatbot Built to Trim Support Costs and Speed Up Customer Response Times, giving SMEs 24/7 coverage without expanding headcount.

The World Wide Web Consortium (W3C), which manages web standards and guidelines, recently published new specifications for the PNG (Portable Network Graphics) image format. The updated format ...

Verizon adopts Google’s Gemini AI to help customers solve ‘complex’ issues The new Gemini-fueled Verizon chatbot will still let customers talk to a real human upon request.

Verizon has partnered with Google to revamp its My Verizon app with a Gemini AI-powered customer assistant. It is capable of quickly fixing complex issues without any intervention from a human ...

Decagon, a startup providing customer service solutions powered by artificial intelligence, said on Monday it had raised $131 million in a funding round that valued it at $1.5 billion.

AI is changing the field of mental health care—but can AI chatbots truly provide effective mental health support, and could they replace human therapists?

Trustees of the Social Security trust fund predict the fund will be exhausted in eight years. Unless Congress acts, Social Security payments will automatically drop by 23% at that time.

Patients using chatbots to assess their own medical conditions may end up with worse outcomes than conventional methods, according to a new Oxford study.

Some people are unwittingly posting their private and sometimes mortifying conversations with the Meta AI chatbot to the world.

Klarna is all in on AI, so much so that it made a chatbot of its CEO to take customer service calls. The AI said it handles routine queries, freeing up human workers to focus on complex issues. We ...