and how to lead customer success initiatives. In partnering with LinkedIn to create the certificate, ChurnZero joins brands including Microsoft, Twilio, and Zendesk who have endorsed and are part ...

There are 10 principles at the heart of any effective customer strategy ... companies can position themselves for future customer success. For more insight, read “10 Principles of Customer ...

Editor’s note: Janine Sneed is the Global Vice President of IBM Customer Success. Current job openings ... The CSM profession is on the rise. In 2019, LinkedIn stated that CSM was one of ...

On completion, users receive a digital certificate and badge to highlight their credentials officially on LinkedIn and within their companies. Nearly 1,000 customer success professionals have ...

Yes, you read that correctly. By doing so, "You get an opportunity to recover from the failure and save the customer," states the infographic. "Second, a convenient process has a positive impact on ...

The step that so many startups falter at is the final, often-underestimated hurdle: customer success (CS). When describing seemingly successful startups running into high churn, Success Venture ...

This strategy requires B2B companies that have adopted customer success (CS) technology to transition their CS programs from solely focusing on initial interactions and end experiences to a new ...

Customers can be demanding: Over half of us expect in-the-moment or real-time customer-care responses, according to an infographic by Conversocial. The nerve! But businesses have to keep up, and that ...