Compare top banks offering exceptional customer service, including 24/7 support, extensive ATM networks, and user-friendly mobile apps.

Customer service skills comprise the knowledge, tactics and understanding needed to make customers as satisfied as possible. Here are 12 essential skills.

Who has America’s best customer service? Here is a list of the top-ranked companies. The rankings, according to USA TODAY and Plant-A Insights Group, recognize winners across 67 sectors.

Customer service availability Monday through Friday from 8 a.m. to 5 p.m. doesn’t cut it anymore. Especially when a customer has an issue that they want to be resolved immediately.

Customer service is on the decline in the U.S., and new data shows Americans are sick and tired of it. An expert explains what companies and consumers can do about it.

Why Customer Service Representatives Might Be Deliberately Making Your Experience Worse Former reps reveal what they say happened at the other end of the phone.

5 applications of AI in customer service Here are some of the most common ways companies are using AI in customer support. 1. Customer service automation Automation is one of the most common ...

These daunting customer-service demands have pushed airlines to automate since the dawn of mainframes. In 1960, IBM and American Airlines launched the first computerized reservation tool, based on ...

And, consequently, it is your entire customer service function’s strongest asset, and the key competitive differentiator. Not the call answer speed or issue resolution speed.

If you want better customer service, recording a call sometimes works, and sometimes it doesn't. But there's an even better way to solve this problem.

Customer service and customer experience (often referred to as CX) are two important terms that business owners and brands need to understand in order to thrive in today's competitive marketplace.