When selecting a bank, customer service is a crucial factor to consider alongside interest rates and account features. Quality customer service can mean 24/7 app access, in-person support ...

What businesses have the top customer service according to consumers? USA TODAY, in collaboration with Plant-A Insights Group, presents America's Customer Service Champions 2024. It recognizes ...

Customer service problems in the U.S. have hit unprecedented levels, and Americans have become increasingly aggressive in their efforts to address those issues, according to new data.

Those were dark days in airline customer service, with so many travelers desperate to figure out alternative plans. The present is not much brighter. In recent months, airlines around the world ...

I’d had too many unpleasant customer service experiences with Verizon, Comcast, Bank of America, etc. The payoff of those experiences: a feeling of powerlessness, frustration, elevated blood ...

From restaurants to hotels and everything in between, your job as a hospitality service provider is to maintain customer happiness and satisfaction. Keep your customers at the forefront of your ...

During the pandemic, travelers enjoyed some of the best customer service in years. Hotels welcomed returning guests with rock-bottom room rates. Airlines eliminated customer-unfriendly fees.

Customer service is the support, assistance, and advice provided by a company to its customers both before and after they buy or use its products or services. Customer service is a critical factor ...

Successfully injecting generative artificial intelligence (AI) into customer service requires a systematic approach. Improving the customer experience using generative AI solutions is about re ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...