Airbnb started rolling out an AI-powered customer service bot in the U.S. last month, CEO Brian Chesky said during the firm’s first-quarter conference call on Thursday. Chesky said 50% of Airbnb ...

My team and I have been in the trenches establishing a new Senate office that prioritizes customer service to Ohioans. Even though we’ve made tangible strides since I was sworn into office a few ...

retail and customer service at J.D. Power, said in a statement. “But it’s clear that market dynamics are changing and will likely affect passenger experience in the coming weeks and months.

The PUC staff began looking into Xcel Energy’s customer service when the agency’s consumer affairs department reported getting a number of complaints. The staff reported that in 2024 ...

Staffers also discovered that of around 1 million calls to Xcel’s customer service line by Colorado customers in 2024, 100,000 were disconnected by Xcel before any resolution had been reached.

By bringing together NICE’s AI-driven customer service automation and ServiceNow’s robust AI platform, we’re enabling businesses to streamline their operations and deliver fully automated ...

Aurora Innovation has successfully launched its commercial self-driving trucking service in Texas. Following the closure of its safety case, Aurora began regular driverless customer deliveries between ...

How Much Does a Customer Service Representative Make? Customer Service Representatives made a median salary of $39,680 in 2023. The best-paid 25% made $48,480 that year, while the lowest-paid 25% ...

“We focus on simplifying internet service,” said John Meyer, Chief Customer Officer of Gateway Fiber. “From flat-rate pricing to local customer support, we’re committed to delivering a ...

For omni-channel retailers, success depends on seamlessly delivering high-quality products and excellent customer service powered by advanced technology that effectively supports a demand-driven ...

Nintendo does give users some other options to resolve issues through, such as contacting customer service, about which the company says, "Most matters can be quickly resolved in this manner to ...

Two men have been arrested after a customer was stabbed to death in a city centre bank. The customer, aged in his 30s, was assaulted inside the Lloyds bank in St Peter's Street in Derby at about ...