This approach is called “ plus one customer service.” The plus-one you provide can be a “do extra”: giving more of your effort than your customer asked for or reasonably could expect.

Many design disciplines focus on specific outputs – an app, a website, a product or graphic communication. But people's ...

As you can see, the same principles apply to both large national companies and small online communities. Don’t focus your customer service training solely on problem resolution.

Customer experience is the key to a business’s survival today. The impact of the COVID-19 pandemic on developing human interaction and relationships is looking less temporary every day.

In a significant step to support North Carolina’s propane companies, the North Carolina Propane Education and Research Foundation (NCPERF), in partnership with the Southeast Propane Alliance Technical ...

Discover how brands use conversational AI to enhance empathy, trust, and personalized support without losing the human touch ...

De-escalation is the new customer service: Training to deal with angry, maskless patrons “I used to think that a bad tipper was the worst kind of customer. Little did I know" ...

A customer service training manual serves as an invaluable tool for instructing your employees how to best provide top-quality service to your clients or customers.

1. There’s a lot of pressure on customer service representatives. Pavlic and Curtis say the reason customer service representatives have such bad experiences is that it’s one of the worst jobs ...

ANSBACH, Germany (Feb. 5, 2020) -- U.S. Army Garrison (USAG) Ansbach housing employees have attended two of four training modules designed to increase their professional customer service abilities ...