As multimodal and Agentic AI continue to evolve, they will unlock new opportunities for brands to win customers, build loyalty, and deliver seamless, autonomous experiences.

Callers were then told to “please stay on the line” if they wanted to speak to a representative. The phone system was also ...

Decades from now, when historians look back upon the first five years of the 2020s, two critical developments will stand out ...

Tech expert Kurt “CyberGuy" Knutsson says Hipshipper, which is used by eBay, Shopify and Amazon sellers, exposed millions of ...

As people rely more and more on artificial intelligence for recommendations on everything from product purchases to trip ...

AI agents change customer interaction rules. They provide 24-hour service, and one way they may help companies interact with consumers in cost-effective and relevant ways is by providing customized ...

This comes to mind in examining the wide gap between suppliers of agentic artificial intelligence—a service that can, say, ...

While AI’s contributions to this success are undeniable, it’s not a standalone solution. The future of retail customer ...

The Newgen AI-powered platform delivers highly personalised user journeys and real-time conversational support ...

I once relied on technology, assuming digital tools would never fail, but a single payment issue revealed deeper problems in ...