The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them, 54 ...

Even if a customer is not happy with the price of a repair, service advisers can still get a good survey score if they are engaged and helpful, says Chris Craig, fixed operations content owner on ...

Customer service means serving the needs of your customers and helping to solve their problems. Here’s how to improve it for your business success.

The Birmingham Water Works has a full in-house public relations department, two outside PR consulting firms, two lobbyists, and years of failing marks on customer service surveys. And board ...

If you've ever wanted to complain to customer service — about customer service — you're not alone. According to the National Customer Rage Survey released last month, 74% of Americans reported ...

TCN's second annual "Consumer Insights about Customer Service" survey provides new insights and changes over the past year in Americans' experiences dealing with contact centers and customer service ...

The latest edition of the National Customer Rage Survey shows that more Americans are having problems with products and services, and their rage toward companies is growing.

State of Service 2022 worldwide report gathered insights from over 8,000 customer service professionals to determine how service organizations continue to adapt to an ever more digital-first ...

Ford has long prided itself on customer service but the latest J.D. Power survey of more than 64,000 vehicle owners shows low satisfaction.

New data reveals that consumers and businesses alike are optimistic about how artificial intelligence will impact customer experience in the near future.

According to its survey, Emplifi found that the top reasons consumers follow brands on social media are for deals (64%), entertainment (58%) and product updates (57%).

In the inaugural American Customer Satisfaction Index (ACSI) results, released today, mortgage lenders come up short-handed for customer satisfaction with a debut score of 75, placing the industry on ...