Certinia's annual survey of the global tech services industry reveals enthusiasm for AI but challenges in resource ...

Customer feedback is a powerful tool for business growth, and successful entrepreneurs know how to use it effectively. This ...

Many AI productivity tools rely on the technology behind ChatGPT, Meta AI, Google Gemini and Claude to generate content. In some cases, it may be cheaper to subscribe directly to these platforms and ...

No, a SWOT analysis and a gap analysis are two different methods. A SWOT analysis is used to identify strengths, weaknesses, opportunities, and threats in a given situation. A gap analysis is used to ...

Atlanta-based Chick-fil-A leads in customer satisfaction, besting its quick-service industry rivals for the 11th year in a row, the ACSI said in its 2025 Restaurant and Food Delivery Study.

Hyatt cut 30% of US customer service staff, affecting ~300 roles amid industry shift to AI automation for cost savings.

Inside the mind of today’s bank customer: Consumer survey insights If you’re curious about how your banking style compares to that of other Americans, you’re in the right place.

Use Tally for any kind of survey, whether you’re getting feedback from clients or students, collecting RSVPs, or gathering ...

Australia's largest supermarket chain Woolworths on Friday announced plans to close its majority-owned customer website MyDeal by the end of September, in an effort to reduce operating losses in ...