Contrary to Mr. Greenway, Mr. MacLeod thinks that Faith’s résumé should be cut down to one or two pages. “Résumés are a marketing document, not a career history,” he explains.

Indeed in its report on customer service skills cited active listening, adaptability, attentiveness, conflict resolution, creativity and empathy as paramount skills to survive as a customer ...

As messaging apps become more prevalent for customer service inquiries, companies like Comcast are proactively following up with customers to ensure they've had a remarkable experience.

With deeper data-driven insights, Silver Star’s customer service representatives (CSRs) increased their first call resolution rate 83 percent while reducing unnecessary truck rolls by 41 percent ...