Describing an entry-level position on your resume is tricky ... Let’s say you’re a Client Support Specialist. Every day, you answer questions, solve problems and follow up on complaints ...

On Dec. 13, 2023, we researched online advertisements that were displayed on YouTube and other websites that claimed Disney was hiring remote workers to fill various data-entry job roles.

From sales and customer service, to retail and hospitality, employers in customer-facing functions are facing a challenging labor market. In fact, there are more job openings than candidates ...

The standard level of customer service at most modern companies is reactive. Reactive service isn't the worst thing in the world (it’s a lot better than negative service), but it’s not an ...