Social Security’s acting commissioner recently said out loud what many beneficiaries are thinking these days – the agency’s telephone customer service can “suck.” ...

The Social Security Administration has agreed to an independent audit of its customer-service metrics, after months of criticism about long waits for calls to be returned, AI phone glitches ...

The federal agency that administers Social Security benefits is facing a customer-service mess. The Social Security Administration is cutting staff, restricting what recipients can do over the ...

AARP sounds the alarm on Social Security's 'startling and sudden decline in customer service' — and warns of more to come By Juliana Kaplan and Allie Kelly ...

The Social Security Administration is surging staff to its customer service phone operations in the latest effort to address a massive influx of calls that has overwhelmed its struggling 1-800 number.

For the second year in a row, western Washington's largest airport ranks near the bottom of J.D. Power's customer satisfaction ratings. After ranking 18th out of 20 "mega" airports in 2023, SEA ...

The Social Security Administration has been too unclear and uncommunicative with the public about its customer service issues in 2025. From its backtracking on phone service changes to confusion ...