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Customer Service Agent Was Told To Change His Call Script, And Now The Company Is Losing Their Top Rated Status
But all good things come to an end. At my next monthly ... Internet culture news updates. The post Customer Service Agent Was Told To Change His Call Script, And Now The Company Is Losing Their ...
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The Key To Crafting Call Center Scripts That Improve Customer Service Voice
These scripts provide a framework while allowing room for personalisation. Customer service voice is a crucial component of any call center script. Agents must convey warmth, confidence ...