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Say, "Talk to a representative" until it presents you with the following options: Chat with an associate now: Talk with a customer service representative over chat. Request a phone call ...

At least not at his address ... When Technology Meets Customer Service," below.) With so many ways to reach out to companies—from calling to chatting to email to posting on Facebook and ...

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Customer service should be a single-step process for the consumer. If a customer calls a helpline, the representative should ... on their own wants and needs. Email Email eliminates the need ...

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