New AI-powered platform turns conversations into insights for quality assurance, performance gains, and coaching ...

The fundamentals of contact center quality assurance, why it matters, how it’s implemented and what modern tools are driving ...

AI agents are rewriting the future of customer experience. Here's what developers and tech leaders need to know now.

Call center automation uses AI to streamline customer service. Discover how it works, explore tools, and gain expert tips to ...

The Institute of Customer Service is the UK’s independent professional body for improving customer experience and business ...

It also noted inaccuracies in the companies' customer service performance indicator metric reports. BACKGROUND: RG&E, NYSEG fined for failing to meet customer service standards | PSC picks ...