Getting hired after a period of unemployment, whether voluntary or not, can be difficult. Potential employers will often expect an explanation for resume gaps. Here are some tips to address those ...

Customer experience (CX) is not traditional customer service, but rather the end-to-end interaction an individual has with any given company. A customer service manager oversees a company's ...

Example: “As a customer service representative at X Company, I was praised for my ability to empathize with customers. This skill was reflected in my consistently high feedback scores, averaging ...