Focus on ‘customer protection’ and grievance redressal should not override the role of customer interaction and experience ...

If you’re not exactly sure how to measure customer service performance, consider the following methods and metrics. You’ll get the most valuable insights if you find ways to combine a well-rounded ...

Net loss for the period narrowed sharply to US$ (2.4) million during the first quarter of 2025, compared to US$ (13.1) million in the same period last year, supported by lower operating costs as well ...

The Power 150 List truly reflects the most impactful and forward-thinking companies in the Middle East construction sector.

Boost your revenue with our eight free and customizable forecast sales templates. Plan smarter track performance and make ...

Compare your Google & Microsoft Ads performance to industry benchmarks in this updated 2025 benchmark report from Wordstream ...

B2B lead generation in 2025 demands AI, intent data, and hyper-personalization. Intent Amplify™ leverages these trends with ...

By analyzing data from 150+ digital-transformation projects across manufacturing, retail, and finance, we found that 68 % of ...

Social Native has quietly built a platform that has completed 1.8 million creator collaborations over the past decade.

Based on KPI changes, you have to be able to determine where the problems lie and what action is required to fix them. A KPI checklist makes sure the KPIs you choose fulfill these requirements.