Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

NiCE (Nasdaq: NICE) today announced the winners of its 2025 International CX Excellence Awards, honoring organizations from ...

Realbotix Corp. (TSX-V: XBOT) (Frankfurt: 76M0.F) (OTC: XBOTF) ("Realbotix" or the "Company"), a leader in AI-powered humanoid robotics, announces that its robot now communicates fluently in 15 major ...

One of the major announcements at contact-center-as-a-service leader NiCE Ltd. ‘s Interactions user event in Las Vegas last ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Ditch the customer service script and see how acting human improves service. “I want to be a robot.” That’s what the job candidate told me during her interview, and she meant it. Her ideal job was one ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

The AI revolution began with a simple realization: the way you ask matters. Engineers and users alike discovered that ...

My experience at Focos Orthopaedic Hospital “The physician treats with words; within the physician-patient social system, the patient is moved by fears and other sentiments, and these are modified by ...