Customer intelligence allows you to be proactive rather than reactive. If you know a customer typically makes certain ...

Here are Salesforce's three best practice recommendations for every organization integrating AI into their service approach.

My new series, The AI Advantage in Telco, explores how AI is becoming the strategic brain behind telecom’s most critical ...

NiCE (Nasdaq: NICE) today announced the winners of its 2025 International CX Excellence Awards, honoring organizations from ...

Realbotix Corp. (TSX-V: XBOT) (Frankfurt: 76M0.F) (OTC: XBOTF) ("Realbotix" or the "Company"), a leader in AI-powered humanoid robotics, announces that its robot now communicates fluently in 15 major ...

THE ARTICLES ON THESE PAGES ARE PRODUCED BY BUSINESS REPORTER, WHICH TAKES SOLE RESPONSIBILITY FOR THE CONTENTS ...

CallMiner is combining its conversation intelligence capabilities with VOCALLS’ virtual agents and task automation technology ...

Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Too many organizations treat CX as a function, not a culture, leaving growth, loyalty and employee alignment on the table.

The AI revolution began with a simple realization: the way you ask matters. Engineers and users alike discovered that ...

A petrol attendant's entertaining dance routine while serving a customer gained widespread attention, showcasing his fun ...