CallMiner is combining its conversation intelligence capabilities with VOCALLS’ virtual agents and task automation technology ...

In a recent roundtable hosted by the Customer Xperience Association (CXA) in partnership with HGS, an established global ...

According to PwC, 73% of consumers say customer experience is a deciding factor when making a purchase. In other words, it’s ...

The AI revolution began with a simple realization: the way you ask matters. Engineers and users alike discovered that ...

If you haven’t noticed the AI revolution sweeping the world over the past two or three years, you’ve probably been off the grid. The pace at which artificial in ...

Within a couple of years, 50 percent of the organizations that had planned to replace their customer service personnel with AI models are expected to reverse their decision.

The contracts will begin in 2026 and will be awarded to three different suppliers following STM transferring its paratransit ...

With human guidance, AI can deliver empathy at scale—and that may be its most transformative power. Empathetic design could ...

Just as brands are recalculating sourcing strategies and cost structures, consumers are reassessing what they buy, who they ...

Santander has confirmed it will reduce the operating hours of 36 bank branches. The lender is slashing the opening hours by ...

Expensify appears slightly undervalued but faces high competition, customer churn, and margin pressure. Learn why EXFY stock ...

Purpose-built platform brings automation, efficiency, and a better customer experience to fiber rollouts. Field installations are a critical part of delivering fiber and often the first physical ...