The best customer service reps are empathetic, adaptable, and clear communicators—qualities every leader needs in uncertain times.

Marks & Spencer has fallen behind John Lewis in a long-running customer satisfaction ranking as it reels from a crippling cyber attack. M&S dropped off the top spot in July’s UK Customer ...

HMRC has launched a new digital service that will make it much easier for 35 million people to take control of their taxes and the movements of things such as their ...

Morrisons introduces a major change that will reduce "idle time" and improve service to "all customers (Image: Getty Images) ...

India-origin Nikhil Ravishankar is set to take over as the CEO of Air New Zealand from October this year after being ...

O2 customer left without phone for three weeks after account 'locked' O2 has come under fire from a customer who wrote into the Guardian newspaper's consumer affairs section.

What's On Shopping Greggs Greggs customer stunned after buying 'mystery bag' and discovering what's inside A mum was left thrilled with her Too Good To Go purchase, sharing the food haul worth £ ...

Miller and Carter has defended its drinks policy after a disgruntled customer vowed to boycott the restaurant. A diner at one of the steak chain's branches posted a scathing review, criticising ...

Barclays issues fresh update on cash machines amid customer fears The bank has reminded people of its rules regarding ATMs following an incident where one customer forgot to take their money from ...

(Reuters) -JPMorgan Chase is planning to impose fees on fintech companies for access to its customer bank account data, Bloomberg News reported on Friday, citing people familiar with the matter.

Poland has finalized a deal to acquire a second batch of 180 South Korean tanks under a 2022 agreement that will eventually see Warsaw boost its arsenal with almost 1,000 of the armored vehicles.

I’ve entered the startup world again… When your daughter asks if you’d be willing to work a shift in customer service at her startup, the only right answer is yes.