The number they gave me to call was just to a computer, so no person to talk to. I called the store, the person in customer service would not let me talk to the store manager and was extremely ...

After-sales service ... good customer satisfaction record and, therefore, growth. Some examples of after-sales services include companies helping with the installation process (such as computer ...

While I was researching the book, I learned about Apple’s 5 Steps of Service ... who was frustrated with the customer experience at traditional computer retailers. That’s why he didn ...