The number they gave me to call was just to a computer, so no person to talk to. I called the store, the person in customer service would not let me talk to the store manager and was extremely ...

After-sales service ... good customer satisfaction record and, therefore, growth. Some examples of after-sales services include companies helping with the installation process (such as computer ...

In the next three years, two-thirds of business leaders expect to adopt GenAI to enhance customer service. It’s easy to see why so many firms are already exploring the technology. GenAI has the ...

Many interactions with customer service make you feel central only in the sense of being the prime target of corporate abuse. Such experiences grew especially maddening amid the staff shortages ...

While I was researching the book, I learned about Apple’s 5 Steps of Service ... who was frustrated with the customer experience at traditional computer retailers. That’s why he didn ...