Consumers Demand Fines for Long Hold Times in the contact centre , 8x8 Survey Finds with 62% of Brits say companies should be ...

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

Diners are feeling the pinch of inflation but expectations for digital engagement and personalised service are at an all-time ...

It hasn’t been an easy year for the fast food industry, but a familiar name is once again first when it comes to happy ...

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with ...

HungerRush, the leading cloud software provider for the restaurant industry, today released new insights from a consumer survey revealing how inflation, evolving consumer expectations, and technology ...

This year, Ford, Toyota, and Nissan have emerged as the top three performers in the country. The Blue Oval led the overall ...

Many distributors have untapped opportunities to market and sell services that larger companies like Amazon and even OEM ...

As part of its ongoing efforts to elevate government services and institutional performance, the General Secretariat of the ...