Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

As part of its ongoing efforts to elevate government services and institutional performance, the General Secretariat of the ...

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with ...

The personalized customer ... experience to be seamless,” Martin says — especially when they share their information or interact with a brand. According to Forbes Research’s 2024 AI Survey ...

All Nippon Airways (ANA), has been recognized for its exceptional service, receiving two top honors at the World Airline ...

The global survey report highlights the importance of addressing gaps that will be crucial in proving the value of customer education and securing further investment for programs. DUBLIN--(BUSINESS ...

HungerRush, the leading cloud software provider for the restaurant industry, today released new insights from a consumer survey revealing how inflation, evolving consumer expectations, and technology ...

Diners are feeling the pinch of inflation but expectations for digital engagement and personalised service are at an all-time ...

It hasn’t been an easy year for the fast food industry, but a familiar name is once again first when it comes to happy customers, according to the American Customer Satisfaction Index.

ATLANTIC-ACM Announces 2025 Business Connectivity Excellence Awards: Verizon, AT&T, Spectrum, Comcast Business, Crown Castle, ...

Consumers have been frustrated by dismissive, unfair, and otherwise unacceptable customer ... service in the past year. Of those, more than half said they were extremely or very upset by the ...

Glia, the leader in unifying AI and human agents to automate and elevate customer interactions, has been named to the AIFinTech100 list for 2025. Selected by a panel of industry experts and analysts, ...