Diners are feeling the pinch of inflation but expectations for digital engagement and personalised service are at an all-time ...

Customer satisfaction among quick-service (aka fast-food) restaurants remained unchanged from last year, holding steady with an ACSI score of 79, according to the report. Some chains did better than ...

The survey, released Tuesday and conducted ... to taking the opportunity to present new offers during a customer service experience. AI ushers this movement forward by helping identify the right ...

The 2024 Bank Customer Experience Survey: US showcases findings and perspective ... banks to meet them on their terms Positive customer service is one of the main reasons why customers choose ...

That’s why we continue working diligently to research and evaluate traditional TV services, helping our readers find the best ...

Tech leaders explain how they're trying to use artificial intelligence to better understand customers and communicate with ...

This year, Ford, Toyota, and Nissan have emerged as the top three performers in the country. The Blue Oval led the overall ...

SoFi reports that 2 in 3 Americans have 1-2 bank accounts, but many save $500 or less for emergencies; tech adoption in ...

The report was based on data from a survey of 1,001 people in the United States age 18 years or older who are employed in office environments. Some 15% of workers say a bad customer service experience ...

He wants a satisfaction survey done in Ghana, undertaken by your enterprise. Are Ghanaians satisfied with the provision of customer service satisfaction, whether by doctors, nurses, telecom ...

Outfox Energy is a small energy supplier that prides itself on its customer service – see how it compares to other energy ...