The foundation: knowledge quality and ownership. At the heart of any effective agentic AI system lies one asset: ...

The Social Security Administration (SSA) today announced significant progress in its ongoing efforts to improve customer service while handling record transaction volumes.

The removal of certain offerings and key business positions can ultimately cause irreparable damage to the customer ...

Google Cloud AI contact center innovator UJET acquired by Onix to boost CCaaS, customer experience, and appoints Google ...

Rising levels of abuse, insults, intimidation, threats and physical violence are fast becoming a normal part of working life ...