🚨 Since December 2024, we’ve seen a 33% increase in customer service impersonation scams on social media. Scammers monitor customer complaints on comments, then respond using fake accounts ...

By impersonating legitimate customer support operations, the criminals can catch you off guard and trick you into handing over money or personal information that will later be used for fraudulent ...

SAN FRANCISCO, April 9 - Verizon (VZ.N) said an AI assistant for the company's customer service representatives built using Google (GOOGL.O) models had cut down on call times and freed them up to ...

The land bank plans to roll out improvements to its website this month, including a new chatbot that should boost customer service, creating an organization-wide dashboard system so the authority ...

One of Australia's biggest banks has cut jobs in its customer call centres in favour of an artificial intelligence (AI) ...

Customer service has reached its lowest point since 2016. Forrester’s 2024 U.S. CX Index found brands’ service strategies fail to meet the ever-evolving needs of consumers. While advancements in ...