Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

AI chatbots like ChatGPT and Gemini enhance daily tasks, but effective prompts are crucial for quality responses. Here is a ...

Amazon will officially shut down its stand-alone Freevee app in August 2025.The company’s complete catalogue will be ...

Managing customer support can feel like juggling too many balls at once. As businesses grow, their support systems often ...

If you were thinking about getting a rental car on your next Disney or Universal vacation you may want to look into Hertz’s ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

Decagon AI Inc., a startup that builds artificial intelligence-powered customer service agents for businesses, has closed on ...

The records of nearly six million customers may have been compromised in a cyber attack on Qantas, but the airline said ...

Verizon is also training people in its “Customer Champion” teams to help customers resolve “complex issues” by leveraging Google’s Gemini and Cloud AI models, expanding the operating ...

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

Even when people did connect to an agent, many complained of receiving incomplete, inaccurate or unclear information, says ...

Zong OZ transforms customer service with AI-powered support, offering instant help through My Zong app and other official ...