Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Design your online and offline experiences with the same core values and excellence in mind to build customer loyalty and ...

FWD Insurance continues to advance its customer service capabilities through the integration of generative AI technology into ...

These bugs in customer service bots risk driving consumers away. A survey from customer service firm Acquire Intelligence ...

The toll road operator introduced a generative AI chatbot, built on Anthropic's Claude large language model, in August last ...

Decagon AI Inc., a startup that builds artificial intelligence-powered customer service agents for businesses, has closed on ...

According to Verizon, the new AI chatbot can quickly complete complex tasks that typically require a human service representative. The company has “worked very closely with Google” to prevent ...

Verizon is also training people in its “Customer Champion” teams to help customers resolve “complex issues” by leveraging Google’s Gemini and Cloud AI models, expanding the operating ...

The move has triggered fear for seniors and the disabled community, many of whom are unable to easily use the online portal.

McCormick Industries, a distinguished name in the aerospace cnc machining sector since 1996, today reaffirms its dedication ...

APS Environmental has expanded its services to include dumpster rental, adding to its extensive range of environmental ...