Silverback AI Chatbot has formally announced the launch of its AI Automation feature, marking a significant development in ...

Ada, the Toronto-based company that automates 4.5 billion customer service interactions, has partnered with OpenAI to use GPT-3.5, the large language model that is the foundation of ChatGPT. Meta ...

Amazon Web Services AI chatbot Q represents a groundbreaking development in customer service, showcasing Amazon’s commitment to utilizing advanced technology to enhance customer interactions.

Companies across industries are shifting toward an automated approach to customer relations. With the help of chatbots, businesses can reduce their customer service costs by up to 30 percent and save ...

Trim’s chatbot speaking with a Comcast customer service representative Screenshot/Thomas Smyth. Comcast isn’t exactly known for its great customer service.

I went to a website and was disappointed when they didn’t have a customer service chatbot. Only then did I realize that, without even knowing it, I had been won over by bots. In fact, chatbots ...

Ayer Rajah, Singapore - July 14, 2023 — . In response to the growing demand for efficient and personalized customer service solutions, AiChat, a Singapore-based A.I chatbot company is proud to ...

Customers would rather chat with a bot than wait for an hour on hold. Here is how your small business may benefit from use of chatbots.

Big mistake. At the start of lockdown, we scrambled to secure a refund. We called the airline’s customer-support line: no dice. We pleaded with its online chatbot, a lobotomized character named AVA.

While human customer-service representatives with sunny dispositions can please clients, new research suggests that customers don’t always want their chatbots to be cheerful.

International delivery firm DPD is updating its AI-powered chatbot after it gave some unexpected responses during an exchange with a disgruntled customer. Musician Ashley Beauchamp recently turned ...