By offering transparent tooling and clear implementation examples, OpenAI is pushing agentic systems out of the lab and into everyday use.

Moving beyond chatbots to digital workers that execute tasks. NICE's unveils Agentic AI and partnerships with AWS, ServiceNow ...

Silverback Chatbot, a provider of AI-powered communication solutions for businesses, has formally announced the launch of its ...

Zoom Communications, Inc. (NASDAQ: ZM) today introduced Zoom Virtual Agent 2.0, the next evolution of the company’s ...

Freshworks unveils Freddy Agentic AI, a platform that automates complex tasks across support teams - no coding needed.

Cresta, the leading contact center AI platform for human and AI agents, is unveiling new features for the Cresta AI Agent that deliver a true omnichannel experience, enabling greater adaptability and ...

Zoom CX solutions deliver smarter self-service and AI-first tools for customers and contact center supervisors Dubai, Unit ...

Expanded offering ensures continuity, personalization, and efficient service across both voice and chat ... AI Agent can: "Working with Cresta has been a turning point for our customer service ...

Bluegrass Network plans to employ Vonage Fusion, which combines Vonage Business Communications (VBC), its unified ...

autonomous self-service experiences across chat and voice channels. “With the next generation of Zoom Virtual Agent, we’re ushering in a new era of intelligent, proactive customer support ...