Granicus, a global leader in customer experience technologies and services for government, today announced the launch of Government Experience Agent (GXA) - a groundbreaking AI-powered digital agent ...

Companies are increasingly routing customers to chatbots. New research looks into whether customers prefer human or chatbots ...

No matter if it's excellence in customer service, fine-tuned analytics, or nuanced personalization, AI has the capacity to ...

Every industrial revolution has its skeptics and its winners. The ones who thrived didn’t dismiss the change—they embraced it ...

By combining human empathy with data-driven precision, DHL aims to deliver exceptional service that meets the distinct needs of each customer, leveraging our digital platforms to enhance ...

More Winnipeg residents will have their non-emergency calls answered by artificial intelligence as the police service expands ...

As part of its ongoing commitment to exceptional client service, ROLLER, the all-in-one venue management platform for the leisure and attractions industry, has announced several initiatives aimed at ...

By combining human expertise with its expanded agentic AI platform, Crescendo is helping companies turn customer experience ...

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of ...

Zomato CEO Deepinder Goyal reacted to a former employee's X post criticising the platform’s poor customer service.

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and internal operations.