Crescendo, the AI-native platform built for outcomes and one of the fastest-growing customer experience (CX) companies to-date, today announced a major leap forward in its mission to move customer ...

Granicus, a global leader in customer experience technologies and services for government, today announced the launch of Government Experience Agent (GXA) - a groundbreaking AI-powered digital agent ...

MPWR’s dividend track record puts most other AI plays—and frankly, most dividend payers—to shame. This company has increased its dividend by 25% annually since it started. Most vanilla investors ...

Historically, customer service operated like a hospital emergency room - efficient at treating problems once they arrived but fundamentally reactive in nature. Customers would call in to report issues ...

No matter if it's excellence in customer service, fine-tuned analytics, or nuanced personalization, AI has the capacity to ...

By combining human empathy with data-driven precision, DHL aims to deliver exceptional service that meets the distinct needs of each customer, leveraging our digital platforms to enhance ...

More Winnipeg residents will have their non-emergency calls answered by artificial intelligence as the police service expands ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and ...

Every industrial revolution has its skeptics and its winners. The ones who thrived didn’t dismiss the change—they embraced it ...

But the Engine team was persuasive - and not just due to the benefits achieved. They've also designed their agentic process with a customer-first mentality. No getting customers stuck on travel calls ...

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of ...