Granicus, a global leader in customer experience technologies and services for government, today announced the launch of Government Experience Agent (GXA) - a groundbreaking AI-powered digital agent ...

Historically, customer service operated like a hospital emergency room - efficient at treating problems once they arrived but fundamentally reactive in nature. Customers would call in to report issues ...

MPWR’s dividend track record puts most other AI plays—and frankly, most dividend payers—to shame. This company has increased its dividend by 25% annually since it started. Most vanilla investors ...

No matter if it's excellence in customer service, fine-tuned analytics, or nuanced personalization, AI has the capacity to ...

Klaviyo (NYSE: KVYO), the only CRM built for consumer brands, is rewriting the rules of what the typical online customer experience looks like with the public beta of Klaviyo Service – a disruptive ...

By combining human empathy with data-driven precision, DHL aims to deliver exceptional service that meets the distinct needs of each customer, leveraging our digital platforms to enhance ...

More Winnipeg residents will have their non-emergency calls answered by artificial intelligence as the police service expands ...

Zendesk’s AI-first approach aims to resolve 80% of customer issues automatically, while changing pricing, voice support, and ...

Every industrial revolution has its skeptics and its winners. The ones who thrived didn’t dismiss the change—they embraced it ...

Vonage , a global leader in cloud communications helping businesses accelerate their digital transformation and a part of ...

But the Engine team was persuasive - and not just due to the benefits achieved. They've also designed their agentic process with a customer-first mentality. No getting customers stuck on travel calls ...