In today's hyper-competitive business landscape, customer relationship management (CRM) is no longer just about tracking ...

Mria CRM brings customer relationship management into Jira, the platform of choice for managing product delivery, support and ...

Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

Banks should be using AI to move customer interactions beyond the purely transactional to the intelligence-based to stay ...

Many companies are investing heavily in flashy CX technology, yet customers still are not seeing the meaningful improvements ...

That’s what sets customer data management apart: the ability to eliminate silos and deliver a clear, 360-degree view of each ...

Salesforce, Inc. (NYSE:CRM) is included among the 11 Innovative Dividend Stocks to Buy Now. Salesforce, Inc. (NYSE:CRM) was ...

Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with new automation capabilities that aim to help businesses improve customer ...

The hacker group "Shiny Hunters" steals customer data from the French fashion house Chanel via a compromised Salesforce ...

New Digital Engagement integration brings Instagram, LinkedIn, X, Facebook Messenger, and WhatsApp* into Salesforce to scale ...

Personalized, relationship-driven engagement is becoming a key strategy for brands aiming to build meaningful, long-term relationships with their customers.

Airlines Air France and KLM have disclosed a data breach stemming from unauthorized access to a third-party platform.