Does the AI solution provide your customers with a more personalized experience, or does it just infuriate them further?

Investment strengthens Genesys' partnerships with Salesforce and ServiceNow to accelerate agentic AI customer experience orchestration.

The most visionary organizations aren't just adding AI to existing processes—they're reimagining what business can become ...

ID Privacy's BDC Pro redefines the last-mile of dealership AI engagement with persistent-memory AI agents that speak, remember, and act across voice, SMS, email, social, and web conversations.

Customer experience platform Genesys receives significant funding to strengthen AI-powered orchestration capabilities through ...

ServiceNow NOW and Salesforce CRM are leading workflow automation platforms, helping enterprises streamline operations ...

Enterprise: Joyalukkas and Zoho have partnered to digitally transform global retail, unifying sales and centralizing data for ...

It’s wild to think that the average Brit spends over a year of their life queuing. In the US, people spend a staggering 37 ...

Salesforce continues to deliver strong results, highlighted by resilient revenue growth and a committed share repurchase ...

For optical stores, customers expect personal service, fast turnaround, and clear communication. At the same time, you need to keep the business organised, track every detail, and make sure patients ...

Many incumbent banks in Southeast Asian have failed to modernize their core banking systems, focusing instead on enhancing front-end channels such as mobile and Internet banking, as well as customer ...

To close July, ID Privacy AI  upgrades its flagship platform, BDC Pro. The company said the enhancement makes its tool the ...