Mria CRM brings customer relationship management into Jira, the platform of choice for managing product delivery, support and ...

Transform customer engagement, enhance operational efficiency and service quality, with Microsoft Dynamics 365 Contact Center ...

Banks should be using AI to move customer interactions beyond the purely transactional to the intelligence-based to stay ...

Personalized, relationship-driven engagement is becoming a key strategy for brands aiming to build meaningful, long-term relationships with their customers.

Rocket CRM, a customer relationship management platform designed for modern teams, has expanded its system architecture with new automation capabilities that aim to help businesses improve customer ...

Salesforce, Inc. (NYSE:CRM) is included among the 11 Innovative Dividend Stocks to Buy Now. Salesforce, Inc. (NYSE:CRM) was ...

Analytics within a CRM can help leaders collaboratively answer questions like these so a company can put its resources toward the pursuits that are most winnable and desirable.

In all this time, you could reasonably say that the CRM community was working to optimize the customer and the way the customer worked within its service paradigm. About a couple of years ago it ...

A complete CRM solution will have to engage cutomers, negotiate business transactions, fulfill orders and ensure customer satisfaction. Written by Lim Fung Meng, Contributor March 20, 2001, 1:15 a ...

CRM is still one of the most important keys to customer-centricity. And still, even with strides in innovation, CRM faces some of its most relentless hurdles.

The Amazon Metaphor As cities become more sophisticated with 311, inevitably they speak about Amazon, the giant online retailer, as a metaphor of what public customer service can become.

Briefing Paper Sponsored by ServiceNowBeyond CRM: Rethinking Customer Service in a Connected, Digital Age A new approach is needed, one that is effortless, digitally optimized, and capable of ...