The U.S. Postal Service was sharing the postal addresses of its online customers with advertising and tech giants Meta, LinkedIn and Snap, TechCrunch has found. On Wednesday, the USPS said it ...

In a LinkedIn post on Thursday, Sarah Wight, a lawyer and vice president for the company, confirmed that LinkedIn did not disclose customers' private messages for AI training. "We never did that ...

Microsoft's LinkedIn has been sued by Premium customers who said the business-focused social media platform disclosed their private messages to third parties without permission to train generative ...

Read Full Bio. Nancy Chen. April 7, 2023 / 8:10 PM EDT / CBS News Tech to blame for worsening customer service? Is technology to blame for worsening customer service? 02:00.

Customer analytics is a process that unlocks invaluable insights into what makes your customers tick. Among many functions, it helps you develop features, products and services that you know your ...

Customer retention leads to higher profits. Increases in customer retention can boost profits significantly. According to one widely cited calculation, increasing retention by 5 percent can boost ...

America’s Best Customer Service 2025 highlights companies that excel in delivering the best customer experience using a variety of measures, including public data and a large-scale confidential ...

Your customer service team interacts directly with your customers, especially when they have a problem. As a result, they’re a crucial part of driving customer satisfaction and building brand ...

→ Customer service is getting worse—and so are customers From the September 30th 2023 edition Discover stories from this section and more in the list of contents ...

Consumer Reports asks, Are you sick of companies giving you bad customer service when you have a problem with billing or product performance? Learn how to get your complaints taken seriously and ...

Indian food delivery and quick commerce startup Swiggy is pivoting one of its smaller businesses, Swiggy Minis, into a link-in-bio service. TechCrunch Desktop Logo TechCrunch Mobile Logo Latest ...