There are many factors keeping consumers skeptical about AI in customer service, and perhaps more so about the organisations deploying it. Some examples here are frustrating chatbot experiences ...

Generative artificial intelligence has become the new vanguard of customer service ... AI into its platform, TS Imagine was able to enhance its business operations by developing their own chatbot, ...

Zoho's Sridhar Vembu argues that while DeepSeek has democratized AI development, the real race now is building secure, ...

From intelligent cooking assistants to AI-driven chessboards, these innovative AI companies from India show distinct promise ...

AI is analyzing documents, writing briefing notes, creating Power Point presentations or handling customer service queries, ...

In an increasingly saturated landscape of AI-powered customer service, most solutions still ... outperforming legacy chatbot platforms by as much as 10x in accuracy, efficiency, and sales impact.

COMPANIES are eliminating the grunt work that used to train young professionals – and they don’t seem to have a clear plan ...

The two related technologies can work together, but CIOs should understand the difference to protect against vendor hype and ...

Mark Zuckerberg is pushing AI friends as a solution to loneliness, but a better technology already exists—books.

To find their way in a changing job market in which employers are replacing interns with AI, college grads must adapt faster ...