For companies deploying these systems in customer ... its own chatbot. In that incident, Jake Moffatt contacted Air Canada's support after his grandmother died, and the airline's AI agent ...

The survey, released Tuesday and conducted by the market research firm Dynata this summer, asked 1,000 American adults how they feel about AI-driven customer service. Just over half of them, 54 ...

The state-of-the-art technology, released by San Francisco’s Bland AI, is meant to be used for for customer service and sales ... not ethical for an AI chatbot to lie to you and say it ...

I've been fighting with my health insurance company a lot lately. The mundane billing disputes are exactly the type of situation that, theoretically, AI should make easier. That, however, is not ...

Decagon, a two-year-old AI startup helping companies cut customer ... how-to guides and historical customer service chats. A proprietary system helps companies keep this training data fresh ...

Air Canada has been penalized for misinformation generated by its chatbot; Patagonia has been accused of letting a vendor's AI model listen to and analyze customer service conversations without ...

VEGAS (December 6, 2024) – The Vegas Golden Knights announced today, December 6, the launch of an interactive AI-driven chatbot as a customer service tool on vegasgoldenknights.com powered by ...

“This is a complete evolution of a traditional chatbot ... customer needs. The new customer service agent is built on the same “brain” as Salesforce’s Einstein Copilot, the company’s ...

When Jake Moffatt's grandmother died in 2022, he booked a flight to her funeral on Air Canada, hoping to use their bereavement travel discounts. Air Canada's customer service chatbot told Moffatt ...

Sierra, launched by Taylor and longtime Google exec Clay Bavor, focuses on selling AI-powered customer service chatbots to ... shortage of competition in the chatbot space. But Sierra claims ...