Over the past fiscal year, our customers and partners have driven pragmatic outcomes by implementing AI-first strategies ...

Salesforce Inc. today announced the pilot launch of Einstein Service Agent, the company’s first fully autonomous artificial intelligence agent that it says can handle and resolve customer ...

Explore how an AI-powered platform automates workflows and enhances customer interactions, giving businesses a competitive ...

To build the right impact and loyalty in customer relationships, this means that businesses need to strike the right balance ...

Virgin Media O2 has created and launched a new AI tool, Lumi AI, to help customer service agents provide faster, more ...

“Ada’s AI Agent is the future of customer service. We’ve made onboarding, measuring and coaching the AI Agent for customer service as familiar and intuitive as managing a human.

According to a report by Gartner, worldwide spending on conversational AI technology in customer service centers for 2023 is projected to increase by 16.2% from 2022, totaling $18.6 billion.

Salesforce says its Einstein Service Agent, built on Einstein 1, the company’s AI platform, doesn’t need to be pre-programmed with a map for interacting with customers.

As first noticed by AI influencer and engineer Tibor Blaho (of the third-party ChatGPT browser extension AIPRM), OpenAI’s new Customer Service Agent was published earlier today on the AI code ...